Simple returns and clear warranty options for your catering equipment at SGS Gastro: return conditio
Returns & Guarantee – Simple and Transparent
To ensure you can order from us with complete peace of mind, we offer a straightforward returns service and clear guarantee options for your catering equipment.
Please note: The statutory right of withdrawal of 14 days applies only to consumers. Commercial customers receive a voluntary right of return from us under the conditions set out below.
Important Return Conditions
- The return must be registered within 14 days of receiving the goods.
- A return shipment is only possible after written approval from our service team and with an assigned returns label.
- The goods must be returned unused, complete and safely packaged in the original shipping packaging; shipping costs and transport risk of the return are borne by the customer.
- Excluded from the right of return are custom-made items, B-grade goods and items specifically procured at the customer’s request.
- Spare parts are generally excluded from returns.
- Transactions based on a leasing contract are excluded from the voluntary right of return.
Returns in 5 Easy Steps
Would you like to return an item? Here is how our service process works:
1. Contact Customer Service
Register your return by email. If the return conditions are met, you will receive written approval along with a returns label or returns note.
Note: Spare parts are excluded from returns.
2. Attach the Returns Label
Attach the returns label clearly visible on the outside of the packaging. Without labelling, delays may occur.
3. Secure Packaging
Pack the unused goods completely and securely – in the original packaging. Please send us a photo of the packaged goods beforehand.
4. Collection or Own Dispatch
On request, we can organise a freight or parcel collection at your expense. If the item was delivered by parcel service, you can also arrange the return shipment yourself.
5. Inspection & Credit
Upon receipt of the goods, we will inspect the condition of the item. If the inspection is successful, you will receive a credit note or refund.
Guarantee Types for Your Catering Equipment
General Conditions for All Guarantee Types
- Installation, connection and commissioning must be carried out by a qualified specialist company …
- Non-compliance will result in the forfeiture of all guarantee claims.
- Diagnostic costs are generally borne by the customer.
- The guarantee covers spare parts only …
- Goods must be packaged securely for transport …
These guarantee conditions apply in addition to the statutory liability for defects (warranty) and do not restrict statutory rights.
1. Free Spare Parts Guarantee
Many items come with 1 year manufacturer’s guarantee on spare parts from the invoice date.
Excluded, among others:
- Glass materials
- Seals
- Ceramics, fireclay
- Wear parts
There are no additional costs for this spare parts guarantee.
Questions About Returns or Guarantee?
Our customer service team is happy to assist you with all questions about returns, guarantee services and service calls.
Contact us – we are happy to help.
