Shipment

Below you will find our shipping rates. During business hours, our customer service team is happy to answer all your questions.

Germany

Parcel & Freight: €0.00 (on net orders of €399 or more excl. VAT)
For orders below €399 (net), a shipping fee of €9.99 excl. VAT applies.
Free shipping from €399 (net), regardless of shipping type.
Free delivery applies only to complete deliveries of standard catalogue items (excluding islands, mountain stations and special economic zones).

Additional services (optional)

During checkout, in the step “Shipping and payment”, you can add the following services. Several services can be combined. Prices apply once per order and are listed separately in your order overview, order confirmation and invoice.

Insured shipping – €29.90 plus VAT
Your shipment is insured for the value of the goods against loss and damage in transit. Freight shipments (pallet goods) only.
Delivery with advance notice (appointment before delivery) – €9.90 plus VAT
The freight carrier contacts you before delivery by phone, e-mail or text message to agree the delivery date with you. Freight shipments (pallet goods) only.
Delivery with tail lift – €29.90 plus VAT
Delivery by a truck with a tail lift – ideal if there is no loading ramp or forklift on site. Delivered to the kerbside. Freight shipments (pallet goods) only.
Express delivery – €69.99 plus VAT
Priority handling and delivery within 1–2 working days after receipt of payment. For parcel and freight shipments, only for deliveries within Germany and only if all items in your order are in stock.
Delivery on a fixed date – €19.90 plus VAT
Delivery on a working day agreed with you in advance. Freight shipments (pallet goods) only.

Delivery without advance notice or fixed date

Without a booked appointment, delivery takes place on working days (Monday to Friday) between 08:00 and 16:00. Please make sure that someone at the delivery address can accept the goods during this time. If delivery fails because nobody is present, the costs of a second delivery will be charged.

Shipping to Europe and Other Countries

* Shipping costs shown are indicative prices per pallet, depending on order quantity, product type and delivery location. A binding quote will only be provided after product selection.

Shipping costs for all countries are available on request via our hotline. Direct online ordering is currently not possible. Please contact our customer service team for a free quote.

For online orders, a flat fee of €100 is charged. After calculating shipping costs, you will receive a quote. Upon approval, shipment takes place after receipt of payment. The deposit is held until delivery. Unused amounts will be refunded.

Delivery Times and Further Information

Delivery time is 1–14 business days depending on the item. Details can be found on each product page.

Delivery is made to the kerbside.
Further transport is the responsibility of the customer.
Depending on size/weight, shipment is made by freight carrier or parcel service.

Special Regulations

No direct delivery to islands – delivery to the last mainland freight station.
No direct delivery to mountain stations – delivery to the valley station.

FAQ

I live on an island or outside Germany. How will my order be delivered?

Delivery is made by freight carrier.

What should I check upon delivery?

The customer is required to visually inspect the goods in the presence of the driver in accordance with § 377 HGB. Any damage must be noted by the driver on the delivery note. The driver must wait for this inspection. Later claims are unfortunately excluded.

What should I do if there are problems during transport?

If the freight carrier has not contacted you, please do not contact them directly — reach out to our aftersales department: info@sgsgastro.de